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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Diana Martinez

September 19, 2023

5  out of  5 rating by Diana Martinez
"Always easy to work with and very informative."

Natalie Goodrich

September 18, 2023

5  out of  5 rating by Natalie Goodrich
"Hi, Taylor and Joanne really helped me get the insurance coverage that was needed while understanding my financial abilities. They have been open, honest, and truly made the experience the best possible. Thank you Taylor and Joanne!"

Bill Green

September 17, 2023

5  out of  5 rating by Bill Green
"Taylor Lee has done an outstanding job managing our Home, Auto and Flood instance policies. We requested he treat them as if they were his policies and recommend increasing or decreasing sections as needed. We met and he impressed us with his knowledge and professionalism. He went over every detail of the policies and we are satisfied that he did treat them as his own."

Gene Maloveczky

September 11, 2023

5  out of  5 rating by Gene Maloveczky
"Mat called me to let me about my new discount on my auto policy. And also asked about renters insurance. It's nice at this time someone can reach out and be helpful without call in. I am glad i changed from allstate. Please give mat a big hand thank you. Gene Maloveczky"

Michelle Schilleman

September 8, 2023

5  out of  5 rating by Michelle Schilleman
"I have my home owners, auto and life insurance with Joann. I couldn’t be happier with the rates and service. Ryan calls regularly with policy updates. I feel very well taken care of. I would highly recommend."

Brianna Burton

September 8, 2023

5  out of  5 rating by Brianna Burton
"If I could give more stars to this agency, I would! Working with Taylor was a breath of fresh air. He was incredibly knowledgeable, kind, honest, patient and attentive to our needs. He has impeccable customer service and listening skills and put our needs as his number one priority through the quoting process. We will most certainly work with Taylor for future insurance needs and look forward to referring him to our friends, family and those needing the best insurance option. I can’t speak highly enough about how easy this process was working with Taylor. This was truly the best customer service I’ve ever received. Thank you, Taylor!"

Jessie Davis

September 7, 2023

5  out of  5 rating by Jessie Davis
"Joanne and her team are the best!! Always looking out for what’s best for you and your family needs! Highly recommend!!!!"

Miranda Leighty

September 7, 2023

5  out of  5 rating by Miranda Leighty
"Joanne always explains all the options and finds ways to get me as many discounts as possible. I get a prompt & friendly communication if anything is about to change with my rate or plans. As well as an offer to review my plan to make any adjustments if needed."

Jane Johnson

September 7, 2023

5  out of  5 rating by Jane Johnson
"Matt was very understanding, kind and helpful in offering tips on how to lower my monthly payments"

liz burkhardt

September 6, 2023

5  out of  5 rating by liz burkhardt
"Taylor has always been an excellent agent. Very professional, very personable, and very proficient. I throughly enjoy working with him!"


August 24, 2023

5  out of  5 rating by Gunnar
"Taylor was very helpful and valued my time. I appreciate the help getting everything set up."

Collin McFarland

August 23, 2023

5  out of  5 rating by Collin McFarland
"Taylor was great!! Was very quick to get back with me, and helped me save some money on my insurance."


August 18, 2023

5  out of  5 rating by marauder012
"Great agent and Taylor Baldwin my account manger, is a a pleasure to do business with."

Turner's Entertainment

August 15, 2023

5  out of  5 rating by Turner's Entertainment
"Taylor, Baldwin from Joanne Dauphin State Farm has excellent customer service skills and helped me with my life insurance policy, help me put it on auto pay, etc.. I would highly recommend Taylor and Joanne as your agent and Joanne Dauphin State Farm, as your agency!"

Rita Garcia

August 5, 2023

1  out of  5 rating by Rita Garcia
"Car insurance doubled within 3 years, increased every six months like clockwork. Perfect driving record, high credit score and no claims. Called the office for an explanation and they could not provide the reason why the huge increases."

Aly McKenzie

August 1, 2023

5  out of  5 rating by Aly McKenzie
"When I went to change my auto insurance after moving states, my previous company jacked my prices up astronomically after having me wait on a line for who knows how long. The team at Joanne Dauphin gave me every discount they could, and got my insurance figured out in a matter of hours. Taylor also took the time to explain different coverages for me as it was my first time buying insurance on my own."

Morgan Miller

July 27, 2023

5  out of  5 rating by Morgan Miller
"Transferred my policy from GA to FL about a year ago and I love this team! They are always so willing to explain, research, and help me understand what’s going on with my policies. I just got a new car and they made the process so easy. Shoutout to Taylor, I called about a question on my bill and she’s ended up find additional savings and saving me money!"

Chris Albritton

July 13, 2023

5  out of  5 rating by Chris Albritton
"We did a quote online and it was a bit higher than we wanted to pay. That evening the office called and asked if they could work on the quote and get back with us. The next day the new quote was sent and we immediately called to go over the new rate. It was just perfect for what we needed. Excellent customer service and very knowledgeable. Mat is amazing!"

Tyler Wrona

July 11, 2023

5  out of  5 rating by Tyler Wrona
"Had a great experience with Taylor, she really took her time and went over everything including all possible discounts. I was switching from another company and she was able to get me better coverage while paying less! Didn’t feel any pressure to go with them either, honestly was a refreshing experience for insurance shopping"

Cathy Connors

July 5, 2023

5  out of  5 rating by Cathy Connors
"Taylor today went over and above checking in to my account and took some steps to make things easier for me!It certainly helps given I’m in Canada and knowing my vehicle there is still protected!"

Erin Reuland

June 30, 2023

5  out of  5 rating by Erin Reuland
"Love State Farm! Taylor was super knowledgeable and helpful!"

Elliot Sailes

June 29, 2023

5  out of  5 rating by Elliot Sailes
"Recently had a renewal with another insurance company, but at this time it didn’t make sense to go with State Farm. I was very impressed by the professionalism of Ryan S and Taylor L. I will most certainly be following up when my next renewal comes around!"

Scott Massey

June 29, 2023

5  out of  5 rating by Scott Massey
"What a great State Farm Agency! Taylor did a great job helping me with my questions. Highly recommend!"

Kim McCarty

June 29, 2023

5  out of  5 rating by Kim McCarty
"I called my State Farm office (Joanne Dauphin) to talk with someone about my coverage. I was very pleased to speak to Stephanie Tulley who patiently explained my coverage for an hour and helped me tremendously to adjust my coverage which made it more affordable for me. Thank you!!"

Cinthya N

June 28, 2023

5  out of  5 rating by Cinthya N
"I spoke with Taylor and she was an absolute doll. She answered all of my questions and was so sweet and patient while doing so. I highly recommend this agency."